Indian Institute of Neuro Mind (“IINM”, “we”, “us”, “our” or “Institute”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how IINM collects, uses, stores, processes, shares and protects personal information when you visit iinmedu.com, register with IINM, enquire about our programs, enroll in a course, participate in our learning programs, communicate with us, or otherwise use our websites, platforms and services.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

IINM's official website.
Course and program registration forms.
Contact and enquiry forms.
Admission and enrolment processes.
Online learning platforms.
Workshops, seminars and events.
Assessments and certification processes.
Email, telephone, SMS and WhatsApp communications.
Social media and digital communication channels operated by or on behalf of IINM.
Other legitimate interactions between you and IINM.

This Policy should be read together with IINM's Terms & Conditions and applicable Refund & Cancellation Policy.

2. Information We Collect

Depending on how you interact with IINM, we may collect different categories of information.

2.1 Information You Provide Directly

When you submit an enquiry, register, enroll or communicate with us, we may collect information such as:

Full name.
Email address.
Mobile or telephone number.
City, state or country.
Educational background.
Professional information.
Course or program preferences.
Information submitted through enquiry or registration forms.
Payment and transaction-related information.
Information required for certification.
Information contained in communications with IINM.
Feedback, reviews and other information voluntarily provided by you.

We only request information that is reasonably necessary for the relevant purpose.

3. Information Collected Automatically

When you access our website or digital services, certain technical information may be collected automatically.

This may include:

IP address.
Browser type and version.
Device type.
Operating system.
Language preferences.
Approximate geographic information derived from technical data.
Pages visited.
Time spent on pages.
Referring website or source.
Date and time of access.
Website interaction information.
Error and diagnostic information.

This information may be used for security, analytics, performance monitoring and improving the website and Services.

4. Cookies and Similar Technologies

IINM may use cookies, pixels, tags, local storage and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

Maintaining website functionality.
Remembering preferences.
Understanding website traffic.
Measuring marketing performance.
Improving user experience.
Detecting fraudulent or suspicious activity.
Supporting relevant communications and advertising where applicable.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

5. How We Use Personal Information

IINM may process personal information for legitimate and disclosed purposes, including:

Education and Course Services

Processing course registrations.
Managing student accounts.
Providing course access.
Conducting classes and workshops.
Managing assessments and assignments.
Tracking course completion.
Issuing certificates.
Providing academic and administrative support.

Communication

Responding to enquiries.
Contacting you regarding your registration.
Providing course updates.
Sending class schedules and reminders.
Communicating payment-related information.
Providing customer support.
Sending important service notifications.

Payments and Transactions

Processing course payments.
Confirming transactions.
Maintaining financial and transaction records.
Handling refunds or cancellations.
Preventing payment-related fraud.

Website and Service Improvement

Understanding how users interact with our website.
Improving our courses and educational services.
Analysing website performance.
Troubleshooting technical problems.
Developing new courses and features.

Security and Compliance

Detecting fraud.
Preventing unauthorised access.
Protecting our systems and users.
Maintaining security records.
Complying with applicable laws and legal obligations.
Responding to lawful requests from competent authorities.

6. Marketing and Promotional Communications

Where permitted by applicable law and based on the appropriate legal basis or consent, IINM may use your contact information to communicate information about:

New courses.
Workshops.
Masterclasses.
Events.
Educational resources.
Offers and promotions.
Relevant IINM programs.

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting IINM.

Opting out of promotional communication does not necessarily stop essential service-related communications, such as payment confirmations, course schedules, account notifications or security notices.

7. WhatsApp, SMS and Telephone Communication

If you provide your mobile number to IINM through an enquiry, registration, course application or other interaction, we may use it to provide service-related communications.

Depending on your preferences and applicable law, communications may be delivered through:

Telephone calls.
SMS.
WhatsApp.
Other supported messaging services.

Where promotional communication requires consent, IINM will use the applicable consent or opt-out mechanism.

You may request that promotional communications be stopped by contacting IINM through the contact details provided in this Policy.

8. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Where payment is processed through a third-party provider, IINM may receive transaction-related information such as:

Transaction reference.
Payment status.
Amount paid.
Date and time of transaction.
Payment method or payment-provider information necessary to confirm the transaction.

IINM generally does not need to collect or store your complete card number, CVV or banking credentials when such information is handled directly by the payment provider.

Third-party payment providers may process information according to their own privacy policies and terms.

9. Sharing of Personal Information

IINM does not sell your personal information as a standalone commercial product.

We may share personal information where reasonably necessary to provide our Services or comply with applicable law.

Such recipients may include:

Service Providers

Third-party providers supporting:

Website hosting.
Learning management systems.
Cloud infrastructure.
Payment processing.
Email delivery.
SMS delivery.
WhatsApp or communication services.
Video conferencing.
Customer support.
Analytics.
Security.
IT infrastructure.

Educational and Certification Partners

Where a course or certification is delivered with an educational, technology or certification partner, relevant information may be shared to the extent necessary to provide the applicable Service.

Professional Advisors

Information may be shared with professional advisors such as lawyers, auditors, accountants or consultants where reasonably necessary.

Government and Legal Authorities

Information may be disclosed where required by applicable law, regulation, court order, governmental direction or lawful request.

Business Transfers

If IINM undergoes a merger, restructuring, acquisition, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These may include:

Payment providers.
Video-conferencing platforms.
Social media platforms.
Educational technology platforms.
Technology providers.
External resources.

IINM does not control the privacy practices of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

11. Data Security

IINM takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Unauthorised disclosure.
Loss.
Destruction.
Misuse.
Alteration.
Unauthorised processing.

Security measures may include appropriate access controls, authentication mechanisms, encryption or secure transmission where appropriate, system monitoring and other safeguards suitable to the nature of the information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

IINM retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may depend on:

The nature of the information.
The purpose for which it was collected.
The duration of the student's relationship with IINM.
Course and certification requirements.
Accounting and financial obligations.
Legal or regulatory requirements.
Dispute resolution requirements.
Fraud prevention and security needs.

When personal information is no longer required, IINM may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

13. Student and Course Records

For enrolled students, IINM may retain certain educational records necessary for legitimate institutional purposes.

Such information may include:

Enrolment records.
Course participation.
Attendance.
Assessments.
Assignment records.
Certification records.
Payment records.
Student support communications.

Certain records may need to be retained for longer periods for verification, certification, accounting, legal or administrative purposes.

14. Children's and Minors' Data

IINM's programs are generally intended for individuals who are legally capable of providing the required consent or otherwise participating under applicable law.

If a program is available to a child or minor, IINM may require verifiable consent from a parent or lawful guardian where required by applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to IINM without appropriate consent, please contact us so that we can review the matter and take appropriate action.

15. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information.

These may include the ability to:

Request information about personal data processed by IINM.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Request information regarding the manner in which your data is processed.
Raise a grievance regarding processing of your personal information.
Exercise other rights available under applicable data-protection laws.

Where consent is the basis for processing, withdrawing consent will not affect processing lawfully carried out before withdrawal.

Certain requests may be subject to verification and applicable legal limitations.

16. How to Withdraw Consent

Where IINM processes personal information based on consent, you may withdraw your consent by using the available communication mechanism or contacting us using the details provided below.

We will process valid requests within the time required by applicable law.

Withdrawal of consent may affect our ability to provide certain Services where that information is necessary for providing the Service.

17. Data Accuracy

We expect users to provide accurate and up-to-date information.

You may contact IINM to request correction or updating of inaccurate personal information associated with your account or enrolment.

18. Grievances and Privacy Complaints

If you have a concern regarding the collection, use, processing or protection of your personal information, you may contact IINM.

We will review the complaint and take reasonable steps to address legitimate concerns in accordance with applicable law and our internal procedures.

If applicable law provides an escalation mechanism, you may also use the remedies available under that law.

19. Data Protection and Responsible Processing

IINM aims to process personal information in a manner that is:

Lawful.
Fair.
Transparent.
Relevant to the stated purpose.
Limited to what is reasonably necessary.
Protected using appropriate safeguards.
Retained only as reasonably necessary.

IINM will take reasonable steps to maintain records and processes appropriate to its data-processing activities and applicable legal requirements.

20. International Data Transfers

Some third-party technology providers used by IINM may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, IINM will take reasonable steps to ensure that such processing is conducted in accordance with applicable law and appropriate contractual, technical or organisational safeguards.

21. Data Breach

If IINM becomes aware of a personal-data breach requiring notification under applicable law, IINM will take appropriate steps to investigate, contain and address the incident.

Where legally required, IINM will provide notifications to relevant authorities and/or affected individuals within the applicable timelines and in the manner required by law.

22. Automated Technologies and Analytics

IINM may use analytics tools, automated systems and technology-assisted processes to:

Understand website usage.
Improve educational Services.
Detect suspicious activity.
Measure marketing effectiveness.
Improve customer support.
Personalise certain aspects of the user experience.

Where required by applicable law, appropriate information or consent mechanisms will be provided.

23. User-Generated Content

Students may voluntarily submit:

Reviews.
Testimonials.
Comments.
Assignments.
Projects.
Questions.
Feedback.
Images or other materials.

Where such information is intended to be publicly displayed, IINM may use it according to the applicable consent, terms or permission provided by the user.

Students should avoid submitting sensitive personal information about themselves or others unless it is necessary and authorised.

24. Testimonials and Student Success Stories

IINM may publish student testimonials, reviews, project showcases or success stories where appropriate.

Where personal information or identifiable photographs, videos or statements are used for promotional purposes, IINM will seek the appropriate permission or consent where required by applicable law.

A student may contact IINM regarding the use of identifiable promotional content.

25. Social Media

IINM may maintain accounts or pages on third-party social media platforms.

If you interact with IINM through social media, the relevant platform may collect and process your information according to its own privacy policy.

IINM may receive information made available to us through such platforms, subject to your privacy settings and the platform's policies.

26. Business and Corporate Enquiries

Where organisations or businesses engage with IINM for corporate training, institutional programs, workshops or other professional Services, IINM may process business contact information and related records necessary to manage the relationship.

Such information may include:

Name.
Work email.
Work phone number.
Job title.
Organisation.
Business requirements.
Communication history.
Transaction information.

27. Legal and Regulatory Compliance

IINM may process and retain personal information where reasonably necessary to:

Comply with applicable laws.
Respond to lawful governmental requests.
Comply with court orders.
Establish, exercise or defend legal claims.
Prevent fraud.
Protect the rights, property and security of IINM, its users or others.

Nothing in this Privacy Policy prevents IINM from processing information where such processing is required or permitted by applicable law.

28. Changes to This Privacy Policy

IINM may update this Privacy Policy from time to time to reflect:

Changes in our Services.
Changes in technology.
Changes in data-processing practices.
Changes in applicable laws or regulations.
Changes in our organisational structure.

The updated Policy will be published on the IINM website with the revised “Last Updated” date.

Where required by applicable law, IINM may provide additional notice or obtain consent for material changes.

29. Relationship With Terms & Conditions

This Privacy Policy forms part of IINM's broader legal framework and should be read together with the IINM Terms & Conditions and applicable Refund & Cancellation Policy.

In the event of a conflict between this Privacy Policy and mandatory requirements of applicable data-protection law, the applicable law shall prevail.

30. Contact Information

For privacy-related questions, requests, corrections, consent withdrawal, data-access requests or complaints, you may contact IINM through the following details:

Indian Institute of Neuro Mind (IINM)

Office Address:
19 R.N. Mukherjee Road,
Hanuman Estates, Esplanade, B.B.D. Bagh,
Kolkata, West Bengal, India

Phone:
+91 82829 56765

Website:
https://iinmedu.com

Privacy / Support Email:
[Insert Official IINM Email Address]

31. Data Protection / Privacy Contact

IINM may designate an appropriate person responsible for handling privacy-related requests and grievances in accordance with applicable law.

Privacy Contact / Data Protection Contact:
Indian Institute of Neuro Mind (IINM)

Email:
[Insert Official Privacy Email Address]

Phone:
+91 82829 56765

32. Acknowledgement

By using the IINM website, submitting an enquiry, creating an account, enrolling in a course, making a payment or otherwise interacting with IINM Services, you acknowledge that you have read and understood this Privacy Policy.

Indian Institute of Neuro Mind (IINM)

Effective Date: 25 August 2026
Last Updated: 25 August 2026